Your Sales department is working hard to secure new customers. It then becomes equally important to arm your Service team with the right tools to retain your customers. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. The purpose is to foster a one to-one marketing relationship with every customer across multiple channels and devices.
Our experts can help you address the following pain points and more:
- Case Management– Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
- Omni-Channel Routing– Automatically match cases from any channel — messaging, chat, social, email, and voice — to the right agent based on skill set and expertise.
- Knowledge Management– Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.
- Einstein Bots– Increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence.
- Service Analytics– Boost team efficiency using prebuilt dashboards that monitor agent performance, key KPIs, and channel usage, from anywhere.
Our Certified Salesforce Service Cloud consultants consultants bring a wealth of collective experience to deliver a feature rich service cloud experience.