Seamless messaging on web and mobile for faster, smarter customer service.
Real-Time Support, Right Where You Are
Chat with our bot or live agents anytime — no downloads, no waiting.
Get instant, real-time support — right where you are.
Welcome to Messaging Support
Our Messaging In-App & Web (MIAW) solution is built to give you a faster, smarter, and more seamless service experience across desktop and mobile platforms.
What Is Messaging In-App & Web?
Messaging In-App & Web allows you to chat with our support team directly from our website or mobile app. Whether you’re on the go or at your desk, help is always just a message away.
How It Works
Here’s how we’ve built a world-class messaging experience:
Embedded & Branded Support
We’ve configured and deployed messaging using Salesforce Experience Cloud and Snap-ins to match our brand and provide a consistent, responsive design across devices.
Smart Pre-Chat Forms
Before connecting you with a live agent, we gather helpful details through custom Flow Builder forms to understand your needs and route your request efficiently.
Einstein Bot Integration
Our intelligent Einstein Bots handle common questions instantly, offering quick resolutions or escalating to human agents when needed.
Live Agent Handoff
When human help is needed, chats are seamlessly transitioned to our live agents through Omnichannel Routing, ensuring you talk to the right person, right away.
Real-Time Monitoring & Analytics
We monitor performance via Omnichannel Supervisor and track engagement with custom Reports & Dashboards, so we can keep improving your support experience.
What You Can Do Here
- Start a new conversation with support
- Resume past chats and pick up where you left off
- Get help instantly from our Einstein Bot
- Submit a case or request a callback if chat is unavailable
Setting up Messaging In-App & Web using Experience Cloud sites and Snap-ins.
Implemented and managed Salesforce Messaging In-App & Web (MIAW) to enhance real-time customer engagement and streamline support experiences. Key responsibilities included:
1. Creating chat configurations, deployment code snippets, and embedded services deployments for branded, responsive web and mobile experiences.
3. Integrating MIAW with Einstein Bots for intelligent, automated support before agent handoff.
2. Designing custom flows and pre-chat forms using Flow Builder to capture customer context before connecting with agents.
4. Monitoring performance using Omnichannel Supervisor and analyzing user engagement through Reports & Dashboards.
Still Need Help?
If your issue isn’t resolved in chat, you can submit a case or contact us directly.